Lancaster Insurance Service's promise to you
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards please contact our Customer Service Department, either verbally or in writing, who will take details of your concerns.

We will acknowledge in writing advising you of who is dealing with your concerns within five working days. If our investigations take longer we will provide a full response within 20 days or explain our position and provide timescales for a full response.

Customer information: We are an independent intermediary acting for selected insurers. All of our policies are with UK based insurers and are governed by English law. For the purpose of the Data Protection Act 1998 the Data Controller in relation to any personal data you supply is LIS Limited. Information you provide will be used for the purpose of insurance administration and may be checked with a credit agency. We exchange information with insurers through various databases to help us check information provided and also to prevent fraudulent claims. We may disclose the personal data you provide about yourself and others to other companies in our Group for marketing purposes, but we will not pass your details to any other company.

Lancaster Insurance Services are authorised and regulated by the Financial Services Authority. Our firm register number is 306514.

The Financial Services Authority can be contacted at:
website: www.fsa.gov.uk
tel: 0845 6061234

Future Charges
In addition to the premiums charged by insurers, we may make the following charges to cover the administration of your insurance:

Arranging new policies - Up to £15.00
Mid Term Adjustments £15.00
Mid Term Cancellations £20.00
Renewals - Up to £15.00
Replacement duplicate certificates or cover notes £15.00